Looking to maximize your IT support resources, one software solution that can help is Paragent IT support software. Paragent IT support software is an open source SaaS (software as a service) solution. With its extremely useful features, flexibility and streamlined performance, Paragent offers one of the most attractive IT support software products on the market today.
Paragent offers several modules that can help boost productivity as you support your network. For instance Paragent IT support software includes integrated help desk, instant alerts and seamless remote desktop.
Integrated Help Desk
This comprehensive and efficient way to run your help desk is filled with intuitive features that are extremely easy to use and promote pro-activity. Features include:
- Routing & Notifications
- Reporting
- Comprehensive history of both requests and events
- Ticket priority levels
- Knowledge Base
- Advanced search and sorting functionality
- Detailed hardware and software database
Instant Alerts
With the instant alerts module, you can be notified instantly via email or pager. Not only does instant alerts notify you of critical issues, but a wide range of data that can ultimately help you configure your resources and organize your network better.
Seamless Remote Desktop
With the Paragent IT support software seamless remote desktop you can easily take control of computers on your network, whether they are across the hall or off-site. In addition, you can easily run diagnostics, maintain assets and even help walk an individual through a complex task in seconds.
For more information regarding Paragent IT support software, please visit our main website at the following link: http://www.paragent.com/
2 comments:
It’s true that SaaS solutions are easy to install and convenient, but the ongoing monthly fee is a huge liability. A great alternative is an on-premise Remote Desktop solution such as RHUB http://www.rhubcom.com appliance, which can be owned with a one-time fee. It requires absolutely no downloads and is much more secure.
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Open Source Management Software
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